The 2025 Subaru Love Promise Customer and Community Commitment Award
We are honored to be nationally recognized by Subaru of America, Inc. for our dedication to our customers, our community, and the Subaru Love Promise.
The 2025 Subaru Love Promise Customer and Community Commitment Award recognizes elite Subaru retailer who provide an exceptional customer experience at every interaction with Subaru. These retailers have demonstrated an outstanding commitment to supporting passions and causes in their local communities in important areas such as environment, community, health, education, and pets.
Here at Subaru, we love our community as much as we love our vehicles and are committed to making a positive impact on the lives of all of our customers and neighbors.
What is the Subaru Love Promise?
Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.
How is Reynolds Subaru dedicated locally to the Love Promise?
Our Love Promise can be seen in various partnerships with local charities and non-profits. We're grateful for the opportunity, not only to be a part of our community, but to serve it as well.
Love Promise Stories from Reynolds Subaru
Subaru and Reynolds Subaru believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here
The Leukemia & Lymphoma Society Delivery - Meredith J
Reynolds Subaru partnered with The Leukemia & Lymphoma Society (LLS) and UVA Health Prince William Medical Center through the Subaru Loves to Care initiative. This partnership involved delivering blankets, patient care kits and messages of hope to cancer patients on June 12th, 2025. This year, Reynolds Subaru will also support the LLS Urgent Need Program, Pediatric, which will provide blood cancer patients financial relief to help offset non-medical costs associated with treatment, such as transportation, food, housing, utilities, etc.
Reynolds Subaru VA Teams Up to Support Local Community - Nate R
Imagine going without a coat, shoes, or even socks. For millions of children and adults experiencing homelessness and other urgent need situations across the country, even here in Orange, this is a harsh reality. Helping others strengthens communities, which is why Reynolds Subaru VA is partnering with Operation Warm®, a national nonprofit focused on connecting children with the resources they need to thrive. Through this partnership and other Subaru Loves to Help® efforts, Subaru and retailers like Reynolds Subaru VA have helped nearly 900,000 children and adults in urgent need. On 01/13/2025, Reynolds Subaru VA donated 204 coats to Love Outreach Food Pantry Inc. These essential items not only help keep children protected, warm, and dry, it can have a significant impact on a child's mental and emotional well-being.
Reynolds Subaru Welcomes Grymes! - JULIE F
The 8th grade class from Grymes Memorial School had an unforgettable visit to Reynolds Collision Center, where classroom lessons on Newton’s laws came to life in the most exciting way. The team at Reynolds graciously welcomed the students and guided them through the entire repair process—from vehicle intake and body work to welding, prepping, and painting. Their warmth and depth of knowledge made the experience both educational and inspiring. The students were truly captivated and had an absolutely fabulous time—thank you to the entire Reynolds team for being such wonderful hosts!
Tee Up For Health - Darcey S
Reynolds Subaru is always happy to be a part of something special within our community. We kicked off a Tee Up For Health, benefiting the Free Health Clinic in Orange. Reynolds not only sponsored the team, they also supported the Whole In One event that took place at the Meadows Golf Course in Locust Grove, Va. This was the first year Reynolds had their very own team in the event. Way to go Team Reynolds!
Arbor Day Tree Giveaway - Darcey S
On Arbor Day this year, the Reynolds team handed out over 100 trees. We had, sales, parts and service all pitching in to give away some beautiful trees to our customer's to plant at their homes. We had 5 different trees to choose from, including Eastern Redbud and Red Maples. Lots of smiles to go around from the Reynolds team and our wonderful customers. It is always so inspiring to give back to our close knit community.
Keeping Patients Warm - Darcey S
Our team at Reynolds Subaru, had the pleasure of meeting several wonderful people in the UVA Leukemia Center in Culpeper, VA. Jacque, Julia, and Andy walked through the center and met with each person, giving them blankets and pillows along with a Subaru care package. The patients felt the love and acknowledgement from our team with good conversation and hugs. Reynolds Subaru will certainly be back to visit.
Celebrating Birthday at Reynolds Subaru - Darcey S
Our special customer Susan Ostroski and our very own Amber Fulcher share a birthday. Year after year these two get together in our service lane and exchange birthday gifts. Susan also brings a plant in annually for each person of our Service staff. The connection we create with our customers here at Reynolds Subaru goes far behind serving their vehicles. We share bonds and friendships that last a lifetime.
Reynolds Subaru Raises Over $23,000 to Support Children Living With a Rare Disease - Jenna K
Our daughter, Olivia King, was born July 2, 2022. Initially, she was small but mighty. And everything seemed relatively normal up until 5 hours following her birth. Olivia started to experience apneic spells and seizures, and after running a series of tests, doctors couldn't understand why. Olivia was then transferred to VCU Children's NICU, and after 12 days, our family still didn't have answers. Since we lived in Charlottesville, we had Olivia transferred to UVA Children's NICU, in hope that they would confirm a diagnosis. Still, it took an additional month before Olivia's care team diagnosed her by way of broad genetic testing. In total, we suffered 6 long weeks wondering why our daughter couldn't breathe or feed on her own. Olivia was diagnosed with an ultra rare brain disorder, EEF1A2 related neurodevelopmental disorder. It was spontaneous, meaning it wasn't inherited. I'll never forget the phone call I received from her geneticist, who shared that her prognosis was terminal, and if she should live even a few years or a decade, she would never walk or talk, have autism, would eventually develop epilepsy, and might even lose her sight and hearing. It was a living nightmare. Olivia was hospitalized for 2.5 months, and finally, in September 2022, we welcomed her home. She had daily snuggles from her brother Luca, got to visit Carter's Mountain, and we'll never forget the time we took her to Smith Mountain Lake for a few days. It was amazing to finally integrate her into our lives. Sadly, in October 2022, Olivia became too ill to adventure outside our home, and was eventually under the care of hospice. Her little body was struggling to breathe. On October 30, 2022, Olivia took her last breathe in my arms. As parents, we struggle to describe the depth of pain we experienced that day. When we received Olivia's diagnosis, we knew we wanted to honor her by supporting children like her and families like ours. After all, she introduced us to the world of disease and disability, and after experiencing that journey with her, we couldn't possibly "unlearn" what we witnessed. Many children and families are suffering, and we wanted to help. We believe that broad genetic testing was the pivotal moment of Olivia's story. Without that specific genetic test, we would never have answers and we wouldn't have known how to support and care for our daughter. We also learned that there's a lack of nurses to care for children with complex medical needs at-home, and there's a lack of insurance coverage for equipment, therapies and programs that support their needs. Overall, we felt as though the world we lived in was ill-prepared to support our most vulnerable children. With Olivia's Light, we are dedicated to supporting children living with a rare disease, before and after the diagnosis. In January 2024, Olivia's Light sent an initial gift to UVA Children's to fund broad genetic testing for undiagnosed children with a financial need. Now thanks to the entire team at Reynolds Subaru, who raised over $23,000 for our cause, Olivia's Light will gift UVA Children's funds to support rare disease children who are in dire need of medical equipment that isn't covered by insurance. There is a huge gap in this area of support, and with help of Reynolds, we can initiate this program. Team Reynolds, your compassion and efforts humble us. Thank you SO much for supporting Olivia's Light.
Reynolds Supports Baseball - Diamond B
Reynolds Subaru has supported our travel baseball team for 2 years in a row now. Helping encourage and grow our surrounding counties youth is just one of the many contributions the Reynolds team does for our community. Thank you for supporting another great year of baseball!
Children's Shoe Event - Ellen S
Reynolds contacted us (Love Outreach Food Pantry and Clothes Closet) in November, offering to sponsor a children's shoe distribution event in early 2024. We jumped at the chance to work with the Reynolds staff, and ultimately received shoes for 212 kids! Our actual event was held in their service bay - Darcey and her Subaru colleagues provided pizza and drinks for the participants and their families in addition to fitting the children with shoes to take home. Reynolds very generously allowed The Clothes Closet to take the remaining shoes for distribution at our weekly Wednesday morning shopping hours. Most of the clothing we provide to our community is gently used. It's been a real treat to provide brand new athletic shoes for our young clients courtesy of Reynolds!
