Frequently Asked Questions

 Questions Frequently Asked at Our Subaru Dealership in Orange VA  
 

Reynolds Subaru is Here to Help with Answers

There's a lot to learn about buying or leasing a new car, truck, or SUV. Facts and figures can fly around, and it can suddenly become a lot to process. Not to worry. We've made it easy to learn as much as you want about the process right here on our website, and in an easily accessible FAQ format, no less. That way, when you visit us here on Madison Road in Orange, you can arrive prepared for a thoroughly enjoyable and rewarding experience.

General Questions

Where's your dealership located?

You'll find us right down the road from both Charlottesville and Culpeper, here at 249 Madison Road in Orange VA, zip code 22960. Locating us is easy, too. Just use our Get Directions tool or ask Siri, Google, or another virtual assistant to get directions. You'll be here in no time.

How can I get hold of someone at the dealership?

You're welcome to call our sales, service, or parts departments, or reach out using our online contact form.

Why should I buy from Reynolds Subaru?

Having been family-owned and operated since 1938, we offer a car shopping experience unlike any other. You'll enjoy a friendly, hassle-free shopping environment, transparent and market-based pricing, and above all, a fun and informative experience, whether you're buying, leasing, or servicing. Plus, our community, and not a sale, is what's most important to us, and we'd like to think it shows in the ways we give back every day. In fact, we're proud to have been honored for them: we're at the top of the Subaru Customer Satisfaction Index, not to mention that we're a Subaru Stellar care award recipient for customer service excellence. Shop with Reynolds Subaru, and see the difference firsthand.

How do I know which vehicle is right for me?

We make available detailed model pages galore with comprehensive info on all Subaru cars and SUVs to make figuring out that answer a lot easier. We even supplement them with competitive comparisons backed by manufacturer research and industry expert feedback. Of course, if you've got a specific question or concern about a model, you can always call our sales department.

Do you accept trade-ins?

Yes. They can even help lower the bottom line on your next vehicle. Just use our trade value tool to get an instant, market-driven estimate on yours. It's fast, easy to use, and a big time-saver before your dealership visit.

New Inventory Questions

Can I get alerts about new vehicles in stock?

We get new cars and SUVs from Subaru on a regular basis, so the best way to keep an eye on what's available is to bookmark the pages you're interested in. However, you can set up price alerts with a few clicks, just by providing a few pieces of contact info.

What if I can't find what I'm looking for?

You've got two options. You can either use our intuitive CarFinder tool to search for a new or used vehicle locally or regionally, or you can contact our sales team. We'll be glad to help you track down the one you've fallen in love with, either for purchase or lease.

Who can I talk to about buying a new car?

Just get in touch with a member of our sales team. You can contact us from wherever you're browsing, whether that's your home or office, or you can drop in at our showroom.

Pre-Owned Inventory Questions

How can I know whether a vehicle I'm interested in is in good driving condition?

Feel free to review its service history on its model page. We also put each of our used vehicles through a comprehensive inspection, so rest assured, it'll be in road-ready condition as soon as you are. Looking for more peace of mind? Check out our certified pre-owned Subaru inventory.

What is the difference between pre-owned and certified pre-owned?

Pre-owned, also called used, means off-brand, coming from a variety of auto manufacturers. Used vehicles come in a wide variety of model years, their mileages vary from lightly driven to well-traveled, and they're budget-friendly. Our certified pre-owned vehicles are specifically Subaru, later models, with lower mileage. They're backed by more rigorous multipoint inspections and extended warranty coverage and other perks, such as roadside assistance, come with them.

How do I know I am getting the best value?

You can use Autotrader.com and KBB.com, the Internet wing of Kelley Blue Book, to see how cars, trucks, and SUVs are valued in your area. These sites will inform you whether the one you've got your eye on is fairly priced based on the market.

Finance Questions

What is the financing process like?

Your first step: fill out our online finance application. You can contact us directly about prequalifying if you have concerns about credit. Then, visit our dealership to take what you're interested in for a test drive. Like the ride, and you can meet with our auto financing team to go over your application and see what your car loan and Subaru lease options are. Feel free to ask any questions you like along the way -- we're here to help. Finally, complete any remaining paperwork and review a few extended services, like our added security plans.

What will a finance application do?

It makes a hard inquiry on your credit score. After you submit the form, a member of our finance team will be in touch.

Service Questions

What type of services do you offer?

We take care of just about every aspect of maintenance of repair you can think of to keep your vehicle in top-performing shape, including:

  • Virginia state inspections
  • Wheel alignments
  • Tire rotations
  • Tire balancing
  • Windshield wiper blade replacement
  • Filter replacements
  • Coolant replacement
  • Engine oil and filter changes
  • Brake and rotor system changes
  • Electrical system repairs
  • Suspension work
  • Transmission repair, and more

How can I schedule a service appointment?

You're welcome to use our online service scheduler. You can choose the potential services you may need as well as view available time slots and dates. You can also call our service center here in Orange.

Do you offer deals on auto service?

Helping to make servicing your vehicle more affordable is just a small part of what we do. To that end, numerous special offers on parts and service are available. You can check out what's offered here on our website.

Parts & Accessories Questions

How can I order parts?

From new batteries to Thule racking accessories, you can order it all right here on the Web, or call our parts department.

What type of auto parts do you offer?

Nearly any Subaru auto part you need to make a DIY job or personalization project go off without a hitch. Your options include:

  • Engine oil and oil filters
  • Radiators
  • Brake pads
  • Head gaskets
  • Knock sensors
  • Batteries
  • Head and tail lights
  • Windshield wipers
  • Air filters
  • Timing belts
  • Serpentine belts
  • Transmission components, and more

Where do you get your auto parts from?

They're 100% genuine, right from the OEM, in this case, Subaru. They might be a touch costlier than generic aftermarket parts, but they're guaranteed top-quality and long-lasting, not to mention compatible with your car of SUV.

BLANK

BLANK

Make an Inquiry

Hours

  • Monday 08:00am - 07:00pm
  • Tuesday 08:00am - 07:00pm
  • Wednesday 08:00am - 07:00pm
  • Thursday 08:00am - 07:00pm
  • Friday 08:00am - 07:00pm
  • Saturday 09:00am - 04:30pm
  • Sunday Closed

Reynolds Subaru

249 Madison Rd
Directions Orange, VA 22960

  • Call or Text Sales: (540)307-2821
  • Service: (540)672-3700
  • Parts: (540)672-3700
 
)
; ;