Testimonials

Hear What Our Customers Have to Say

"VA"

Dear Mr. Reynolds,
We recently purchase a new Lucerene at your dealership.  That is not something we do frequently.  When we do, because of sticker shock and the inevitable hassle encountered with over zealous sales and clerical staff, we approach it with a health dose of dread - something analogous to a visit to the dentist.

Frankly, we do not know if we got the best price around.  Other than the unavoidable sticker shock, we do want you to know that the experience was surprisingly a most pleasant one.  Mr Jones was most helpful and courteous wile explaining options and features of the Lucerne, and answering questions we had.  Mrs. Lynn Frye was equally helpful and courteous while assisting with the financial end of things.  Should we know of anyone interested in purchasing a vehicle we would not hesitate to recommend that they give your dealership a look.

Sincerely,

Dot, and Fred

Dot and Fred, Culpeper

"Awesome!"

Dear Reynolds,

Reynolds is an awesome dealership!  From the minute we turned into the lot until hours later when we left in a certified Subaru the experience at the dealership was more than satisfying!  Eric is truly a "great fit" to your organization!  His personable attitude, and attention to the customer is superb!  We have already referred several people to the dealership.  Our only comment is to be prepared for a different experience.  Be prepared for a relaxing setting, awesome sales staff, and management.  Everyone in the dealership displayed a keen sense of pride in what they are doing as well as providing a relaxing atmosphere of pre-purchase business.  Your post-purchase program is already showing us that his is a dealership that backs it's products, and follows up.  I have already heard from Eric this morning, 25 October 2010!  Keep up the great work, and I commend each and every one of you for the awesome Dealership!

Sincerely,

Don and Lisa Willis

Don and Lisa Willis, Spotsylvania, VA

"Wow!"

 Wow! What a wonderful experience. John Reynolds took so much time to explain to me all the amenities of the 2009 Subaru Impreza and helped me order my new car. I compared prices and Reynolds gave the best deal plus their service is unbeatable. Lynn Frye was the best and walked me right through the process. Reynolds is definitely successful because of their service, their positive attitude and the fact they actually "care" about their customers. I send everyone to Reynolds!

Becky Guinn, Zion Crossroads

"Thrilled!"

We recently purchased our second Subaru from Reynolds and were thrilled by the experience. They arranged for a courier to drive two hours to enable us to sign the best deal possible within a year end deadline. John worked with us with unending patience for several months. Lynn Frye spent several hours on the phone with us and Eric walked us through each document and feature with remarkable thoroughness. Kevin Reynolds spent a good hour conversing with me while we waited for the car to be prepared. This is a great family business and we'll always buy our cars from them!

Jason and Chrissie Dwyer, Sterling, VA

"Incredible"

I had the most incredible experience with your incredible dealership! I was provided the freedom to make decisions about the customized options that I wanted with my vehicle, I was provided customer and phone calls to assure that my arrival times for pick-up would be met, and then I was given complete support around the registration process and getting the car street legal. It truly was a turn key process. The only thing that parallels the extent to which Reynold's has perfected the car purchase process, is the quality of individuals they have working there, and the pleasure they take in providing you incredible service. When I purchased a car from Reynolds, I felt like I got to meet a great group of people, an incredible family, and really well run business that met all of my needs.    Thank you tremendously,    Benjamin & Sidra

Benjamin & Sidra, Atlanta, GA

"Friendly"

 Hi Everyone! We bought a Pontiac Transport SE way back in 1994 at Reynolds, used it for school-pooling for several years, made about 10 long-distance trips with it (California, Washington State, Alaska, Disney World twice, Maine, Canada), and have put 300,000 miles on it. With a re-worked motor put in in 2005 this car is running like a pussycat - we love it! Also, Reynolds has repaired/serviced several other cars, always to our greatest satisfaction. I would like to recommend the service and body-shop personnel as extremely friendly and knowledgeable.

Regards, Edgar Soudek

Edgar Soudek, Orange, VA

"Quite Comfortable"

Recently, I needed to downsize my vehicle. I had gotten quotes from two other dealers to trade in my car to replace with something more affordable. I happened to know Eric Barden, who had just begun his career at Reynold's a few months earlier. Being a 23 year old woman, walking into a dealership can be really intimidating! Everyone at Reynolds welcomed me with a warm smile and a hello. I didn't feel overwhelmed at all, actually quite comfortable. A cute 2009 Civic was available on the used lot with the right price tag and features.Reynolds offered me the most for my car of the three dealerships, and worked an amazing deal on the Civic. I couldn't have been happier working with Eric, John and Lynn. I am the second person in my family to purchase a vehicle from Reynolds. I will continue to share my experience and recommend Reynolds over any other dealership. Thank you again!

Courtney Hall, Culpeper, VA

"Pleasure"

It was such a pleasure to work with Reynolds Subaru to purchase my car! It is usually a stressful experience to purchase a vehicle but John Reynolds and his staff truly made it easy, convenient, and affordable. I could not have asked for a better experience, plus, I love my car! Thanks again!

Emily Goldenthal, Cherry Hill, NJ

"We enjoyed the buying experience!!"

I am one of those people who actually dreaded buying a new car,  not because of the cost, but because of previous experiences with the hassle of spending hours on hours in a dealership trying to negotiate the best deal.  I was pleasantly surprised when I met Billy Jones at Reynolds.  Not only did my husband and I not have to spend our lives in a dealership to purchase a new vehicle, we actually enjoyed the time we were these.  We love the Subaru and will definitely enjoy driving it.  But, we enjoyed the buying experience as well.  Both Billy, and Lynn made the experience comfortable and easy.  Two great employees.

Rita Basnett

"Fairfax, VA"

Tim Taylor was our point of contact when we arrived at the dealership.  My girlfriend bought an Outback that day because of the way the dealership treated us.  I went back 2 weeks later, and bought an Impreza from Tim as well because of our first experience.  My dad just bought a truck as well, again because of the way we were treated.  Thanks to Tim, Lynn, and Mr.Reynolds.  You have made us Permanent Customers!  Bill Cathy, and Bubby.

Bill Polen