Customer Reviews

This is the first time I have purchased a car with a dealership in all my 38 years of car buying that has been such a pleasant experience. Graham Turner greeted us as we walked in and went from Salesperson to our friend within minutes. He found out what our needs were, asked us what we wanted or would like to have then talked about a few model options. We purchased a 2015 Subaru Forester, after a very fair price, lower than we were expecting right at the start (based on other dealerships offers and TrueCar.com). We also received a fair assessment of our trade in car, and agreed upon the deal. Graham gave us full instructions on how to operate the vehicle turn on features like Bluetooth and other electronics and showed us some hidden storage compartments. He then introduced us to the Service Manager who was sincere and friendly, gave us his card if we had any questions at all don't hesitate to call. We left there knowing that they care about us as a customer and will do what it takes to help out when needed. They are out in the country, so no heavy city traffic to deal (I95) with which made it wonderful. I highly recommend Graham, and the Reynolds dealership to everyone I see. It's great to know you still matter in the world and that we are important as a customer, not just another sale.

 John and Gail Weber


We strive to give our customer's the best possible service around!  We pride ourselves on how we treat our customers!  Please tell us about your experience here at Reynolds!  Whether you purchased a new car, or had your vehicle serviced here.  We want to know about your experience!



Hello Billy!

I wanted to thank you very much for all your help for Mike, and I with the purchase of our 2005 Pontiac GTO.  Loving the Car Very Very Very Much!  You were honest with us about the car, and when we drove from NC to come take a look at it, it was the way you had described.  Everyone was very helpful and willing to go the extra mile in helping us with our purchase.  You, and Lynn both are very good at your job, and you made us feel at home, and like family.  It was nice to get to meet the owner of the dealership, and talk to him personally, which is an opportunity most people do no get with big dealerships.  He treated us very well, and was very nice.  Reynolds is one of the Very few dealerships left that is close nit down to earth at home dealership.  Everyone at Reynolds were very nice and friendly, and we were very pleased with our car buying experience!  We will definitely recommend your company to anyone we know that may be looking to purchase a vehicle.  We had a very great experience with the dealership, and thanks again for all of your help!



Wendy, from NC

Billy is a great person to buy a car from.  He is always on top of the game and wants to have you walk away 100% satisfied.  He also is great about following up with you after you purchase and is very helpful with any need you may need.  Lynne in bookkeeping is also AWESOME!!!  She has all of the paperwork ready for you to sign and makes it very easy in this fast pace world to complete your transaction in a timely manner.  I just brought my second car from Billy and closed the deal with Lynne and it couldn't have been better.  Looking forward to doing business with them again in the near future.
 
Page and Jimmy Timberlake

Very Pleasant!

I just found out buying a car can be fun and exciting!  My shopping experience was very pleasant thanks to Billy Jones.  He was very knowledgable and explained the car's safety features which were my main interest. Billy knew all the facts and information about the Subaru Outback inside and out.  He answered all of my questions regarding maintenance costs and fuel efficiency. His demeanor was polite, friendly, and patient. I felt he would go above and beyond to make my experience as stress free as possible.  When it came time to crunch the numbers he explained everything and showed me how the price was determined and I felt I understood what I was purchasing completely.  I would not hesitate to recommend Reynolds Subaru to my family and friends and would tell them to ask for Billy Jones to help them with their car purchase.  This was a very positive experience for me.

Sincerely,

Jennifer



"VA"

Dear Mr. Reynolds,
We recently purchase a new Lucerene at your dealership.  That is not something we do frequently.  When we do, because of sticker shock and the inevitable hassle encountered with over zealous sales and clerical staff, we approach it with a health dose of dread - something analogous to a visit to the dentist.

Frankly, we do not know if we got the best price around.  Other than the unavoidable sticker shock, we do want you to know that the experience was surprisingly a most pleasant one.  Mr Jones was most helpful and courteous wile explaining options and features of the Lucerne, and answering questions we had.  Mrs. Lynn Frye was equally helpful and courteous while assisting with the financial end of things.  Should we know of anyone interested in purchasing a vehicle we would not hesitate to recommend that they give your dealership a look.

Sincerely,

Dot, and Fred

Dot and Fred,Culpeper



"Awesome!"

Dear Reynolds,

Reynolds is an awesome dealership!  From the minute we turned into the lot until hours later when we left in a certified Subaru the experience at the dealership was more than satisfying!  Eric is truly a "great fit" to your organization!  His personable attitude, and attention to the customer is superb!  We have already referred several people to the dealership.  Our only comment is to be prepared for a different experience.  Be prepared for a relaxing setting, awesome sales staff, and management.  Everyone in the dealership displayed a keen sense of pride in what they are doing as well as providing a relaxing atmosphere of pre-purchase business.  Your post-purchase program is already showing us that his is a dealership that backs it's products, and follows up.  I have already heard from Eric this morning, 25 October 2010!  Keep up the great work, and I commend each and every one of you for the awesome Dealership!

Sincerely,

Don and Lisa Willis

Don and Lisa Willis,Spotsylvania, VA


"Wow!"

 Wow! What a wonderful experience. John Reynolds took so much time to explain to me all the amenities of the 2009 Subaru Impreza and helped me order my new car. I compared prices and Reynolds gave the best deal plus their service is unbeatable. Lynn Frye was the best and walked me right through the process. Reynolds is definitely successful because of their service, their positive attitude and the fact they actually "care" about their customers. I send everyone to Reynolds!

Becky Guinn,Zion Crossroads


"Thrilled!"

We recently purchased our second Subaru from Reynolds and were thrilled by the experience. They arranged for a courier to drive two hours to enable us to sign the best deal possible within a year end deadline. John worked with us with unending patience for several months. Lynn Frye spent several hours on the phone with us and Eric walked us through each document and feature with remarkable thoroughness. Kevin Reynolds spent a good hour conversing with me while we waited for the car to be prepared. This is a great family business and we'll always buy our cars from them!

Jason and Chrissie Dwyer,Sterling, VA


"Incredible"

I had the most incredible experience with your incredible dealership! I was provided the freedom to make decisions about the customized options that I wanted with my vehicle, I was provided customer and phone calls to assure that my arrival times for pick-up would be met, and then I was given complete support around the registration process and getting the car street legal. It truly was a turn key process. The only thing that parallels the extent to which Reynold's has perfected the car purchase process, is the quality of individuals they have working there, and the pleasure they take in providing you incredible service. When I purchased a car from Reynolds, I felt like I got to meet a great group of people, an incredible family, and really well run business that met all of my needs.    Thank you tremendously,    Benjamin & Sidra

Benjamin & Sidra,Atlanta, GA


"Friendly"

 Hi Everyone! We bought a Pontiac Transport SE way back in 1994 at Reynolds, used it for school-pooling for several years, made about 10 long-distance trips with it (California, Washington State, Alaska, Disney World twice, Maine, Canada), and have put 300,000 miles on it. With a re-worked motor put in in 2005 this car is running like a pussycat - we love it! Also, Reynolds has repaired/serviced several other cars, always to our greatest satisfaction. I would like to recommend the service and body-shop personnel as extremely friendly and knowledgeable.

Regards, Edgar Soudek

Edgar Soudek,Orange, VA


"Quite Comfortable"

Recently, I needed to downsize my vehicle. I had gotten quotes from two other dealers to trade in my car to replace with something more affordable. I happened to know Eric Barden, who had just begun his career at Reynold's a few months earlier. Being a 23 year old woman, walking into a dealership can be really intimidating! Everyone at Reynolds welcomed me with a warm smile and a hello. I didn't feel overwhelmed at all, actually quite comfortable. A cute 2009 Civic was available on the used lot with the right price tag and features.Reynolds offered me the most for my car of the three dealerships, and worked an amazing deal on the Civic. I couldn't have been happier working with Eric, John and Lynn. I am the second person in my family to purchase a vehicle from Reynolds. I will continue to share my experience and recommend Reynolds over any other dealership. Thank you again!

Courtney Hall,Culpeper, VA


"Pleasure"

It was such a pleasure to work with Reynolds Subaru to purchase my car! It is usually a stressful experience to purchase a vehicle but John Reynolds and his staff truly made it easy, convenient, and affordable. I could not have asked for a better experience, plus, I love my car! Thanks again!

Emily Goldenthal,Cherry Hill, NJ


"We enjoyed the buying experience!!"

I am one of those people who actually dreaded buying a new car,  not because of the cost, but because of previous experiences with the hassle of spending hours on hours in a dealership trying to negotiate the best deal.  I was pleasantly surprised when I met Billy Jones at Reynolds.  Not only did my husband and I not have to spend our lives in a dealership to purchase a new vehicle, we actually enjoyed the time we were these.  We love the Subaru and will definitely enjoy driving it.  But, we enjoyed the buying experience as well.  Both Billy, and Lynn made the experience comfortable and easy.  Two great employees.

Rita Basnett


"Fairfax, VA"

Tim Taylor was our point of contact when we arrived at the dealership.  My girlfriend bought an Outback that day because of the way the dealership treated us.  I went back 2 weeks later, and bought an Impreza from Tim as well because of our first experience.  My dad just bought a truck as well, again because of the way we were treated.  Thanks to Tim, Lynn, and Mr.Reynolds.  You have made us Permanent Customers!  Bill Cathy, and Bubby.

Bill Polen


"Pleased!"

Wanted to let you know how pleased I was with the Experience I had with Tim Taylor, and Lynn in Finance.  I knew that Reynolds was a great place as I had bought a Subaru there before.  One of the reasons I switched back to Subaru is that I know the people there are all so nice.  Tim did everything possible to make sure I am happy with my 2012 Subaru Outback.  He explained everything completely to me, and I feel if I have any issues he will always be available to help.  Anyone wanted to buy a Subaru go to Reynolds, and ask for Tim.

Rita Lunn


"Honesty, Integrity, and Empathy! "

An amazing experience.  Buying a new vehicle is a HUGE decision;  however, I had no idea that along with my new 2011 Subaru Forester (GO Subaru), I'd also take home a "new family" and a great customer experience.  John Reynolds listened to my needs, and put together a terrific financial deal.  Billy Jones sold me a beautiful red Forester, and walked me though every step in only a few hours (not days)!  Billy went the extra mile, and even met me on a Sunday to return personal items that I'd left in my Trade-in Vehicle.  Lynn worked her accounting magic, and I walked away confident that I had the best deal of the day.  Charles drove 30 miles to deliver a loaner vehicle to me, and then took my Forester back to Reynolds for Customizing.  As you can see from my account, Reynolds is not an ordinary dealership.  Reynolds builds relationships with their customers, and like family - can be counted on when needed!
Thank you!

Dana Friend


"They are Great!"

We recently purchased our new Subaru from Reynolds, and had the best experience. We had to order our car, and David sat down and went over all of the options with us. When the Impreza came in, it was just as he said it would be, and the price didn't change from our agreed price. He was very helpful and patient as we figured out how we wanted this car equipped. I highly recommend this dealership and salesman, they are great!

Kathy

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